Comments on: Upcoming 5pm features (sneak preview) http://blog.5pmweb.com/2009/09/03/upcoming-5pm-features-sneak-preview/ get more done by 5pm™ Thu, 05 Aug 2010 14:19:23 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Eric http://blog.5pmweb.com/2009/09/03/upcoming-5pm-features-sneak-preview/comment-page-1/#comment-4449 Eric Thu, 03 Dec 2009 07:19:28 +0000 http://blog.5pmweb.com/?p=293#comment-4449 I agree with the earlier comments that an issue tracker feature would be a great addition to 5pm. This would really round out the system for software shops. Thanks! I agree with the earlier comments that an issue tracker feature would be a great addition to 5pm. This would really round out the system for software shops. Thanks!

]]> By: 5pm Team http://blog.5pmweb.com/2009/09/03/upcoming-5pm-features-sneak-preview/comment-page-1/#comment-4306 5pm Team Wed, 28 Oct 2009 21:10:56 +0000 http://blog.5pmweb.com/?p=293#comment-4306 Dan> Thank you for the explanation. Makes perfect sense. Something for us to think about (separate application? separate category?). BTW, tasks don't have to have deadlines - this is how we treat them as tickets. We just never assign a deadline and treat them FIFO style, or depending on priority. All 5pm tickets are managed through 5pm. Dan> Thank you for the explanation. Makes perfect sense. Something for us to think about (separate application? separate category?).
BTW, tasks don’t have to have deadlines – this is how we treat them as tickets. We just never assign a deadline and treat them FIFO style, or depending on priority. All 5pm tickets are managed through 5pm.

]]> By: Dan http://blog.5pmweb.com/2009/09/03/upcoming-5pm-features-sneak-preview/comment-page-1/#comment-4305 Dan Wed, 28 Oct 2009 20:17:32 +0000 http://blog.5pmweb.com/?p=293#comment-4305 The paradigm of using tasks for things like meetings, one-time events, and tickets is problematic on a couple of levels. Mainly, tasks are timeline based objects. A ticket is a submission of an issue and is put into a queue based on priority, not specific time. A tech gets around to it when the item comes up in the queue and not on a predetermined date. It still needs to be associated with a project since the ticket is related to a given job. Events are the opposite of a ticket. They are for a very specific point in time (i.e. 9:30am-11:30 am every other week). These tie up resources just like tasks do so but on a time slot basis. I think what I am asking for is simply another category of activity that is tailored to tasks that are non-timeline based and a second that is calendar based. Cheers! Dan P.S. Going into the boss tomorrow to pitch 5pm. He wants service ticket capability and right now all I can do is tell him what you are telling me "we have to use tasks and we have to assign specific dates to them". He'll cringe but there you are. The paradigm of using tasks for things like meetings, one-time events, and tickets is problematic on a couple of levels.

Mainly, tasks are timeline based objects. A ticket is a submission of an issue and is put into a queue based on priority, not specific time. A tech gets around to it when the item comes up in the queue and not on a predetermined date. It still needs to be associated with a project since the ticket is related to a given job.

Events are the opposite of a ticket. They are for a very specific point in time (i.e. 9:30am-11:30 am every other week). These tie up resources just like tasks do so but on a time slot basis.

I think what I am asking for is simply another category of activity that is tailored to tasks that are non-timeline based and a second that is calendar based.

Cheers!

Dan

P.S. Going into the boss tomorrow to pitch 5pm. He wants service ticket capability and right now all I can do is tell him what you are telling me “we have to use tasks and we have to assign specific dates to them”. He’ll cringe but there you are.

]]> By: 5pm Team http://blog.5pmweb.com/2009/09/03/upcoming-5pm-features-sneak-preview/comment-page-1/#comment-4299 5pm Team Wed, 28 Oct 2009 16:48:46 +0000 http://blog.5pmweb.com/?p=293#comment-4299 Dan> Why tasks can not be used for tickets? That's how we manage our support tickets (we just keep them in a separate project) - we just use tasks in 5pm. Is there anything you can't do with them? Dan> Why tasks can not be used for tickets? That’s how we manage our support tickets (we just keep them in a separate project) – we just use tasks in 5pm. Is there anything you can’t do with them?

]]> By: Dan http://blog.5pmweb.com/2009/09/03/upcoming-5pm-features-sneak-preview/comment-page-1/#comment-4294 Dan Wed, 28 Oct 2009 13:26:20 +0000 http://blog.5pmweb.com/?p=293#comment-4294 I think Dominique's query is a good one. Issue tracking (or help desk ticketing) is a separate kind of feature that would really be great to have in 5pm. We have warranty periods that can generate hundreds of CRM tickets over the year for our service department. Tracking them from within the PM tool would be great since all the info about the initial project is right there for service techs to utilize for job history. I think Dominique’s query is a good one. Issue tracking (or help desk ticketing) is a separate kind of feature that would really be great to have in 5pm. We have warranty periods that can generate hundreds of CRM tickets over the year for our service department. Tracking them from within the PM tool would be great since all the info about the initial project is right there for service techs to utilize for job history.

]]> By: 5pm Team http://blog.5pmweb.com/2009/09/03/upcoming-5pm-features-sneak-preview/comment-page-1/#comment-4141 5pm Team Mon, 12 Oct 2009 18:19:37 +0000 http://blog.5pmweb.com/?p=293#comment-4141 Karl-Johan Strandberg> 90% done at this point. Karl-Johan Strandberg> 90% done at this point.

]]> By: Karl-Johan Strandberg http://blog.5pmweb.com/2009/09/03/upcoming-5pm-features-sneak-preview/comment-page-1/#comment-4140 Karl-Johan Strandberg Mon, 12 Oct 2009 18:09:27 +0000 http://blog.5pmweb.com/?p=293#comment-4140 Any news on the time tracking widget? Any news on the time tracking widget?

]]> By: Mio4 http://blog.5pmweb.com/2009/09/03/upcoming-5pm-features-sneak-preview/comment-page-1/#comment-4089 Mio4 Wed, 16 Sep 2009 16:14:17 +0000 http://blog.5pmweb.com/?p=293#comment-4089 Excellent news, i love you, guys. ;-) Excellent news, i love you, guys. ;-)

]]> By: David-Andrew http://blog.5pmweb.com/2009/09/03/upcoming-5pm-features-sneak-preview/comment-page-1/#comment-4083 David-Andrew Thu, 10 Sep 2009 10:02:04 +0000 http://blog.5pmweb.com/?p=293#comment-4083 Wow, super! Cant wait to try the mobile version!!! Wow, super! Cant wait to try the mobile version!!!

]]> By: 5pm Team http://blog.5pmweb.com/2009/09/03/upcoming-5pm-features-sneak-preview/comment-page-1/#comment-4081 5pm Team Tue, 08 Sep 2009 15:28:01 +0000 http://blog.5pmweb.com/?p=293#comment-4081 Dominique> We use 5pm internally for issue tracking and it works pretty well for us - we use tasks for issues. It's just a different name, but works the same. Dominique> We use 5pm internally for issue tracking and it works pretty well for us – we use tasks for issues. It’s just a different name, but works the same.

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