We believe that all users have the right to take out their data from an online service.
There are many ways to do it in 5pm , the main one being the CSV/Excel export in General Report. Now we also added the possibility to backup your data on-demand and to download it in a raw format (SQL database dump) plus the archived images. Unlike other methods, this backup contains all the data you have in your account. This feature can be accessed by account admins through the “Settings” menu.
Please note that each account data is being backed up automatically every night. This on-demand backup option was added to give 5pm users an extra option.